Viella Vacances Bed and Breakfast, Viella, Gers

Chambres d'hôtes & Holidays in the Gers close to Madiran, St Mont and Jazz in Marciac, SW France

Privacy Statement

This document describes how we use and process your personal data, hopefully provided in a readable and transparent manner so you can understand where we’re coming from. It also tells you how to contact us if you have questions about your personal data, which we’re more than happy to answer. You should also check out our separate cookie statement which tells you how Viella Vacances makes use of cookies and other similar technologies.

This one Privacy Statement applies to any kind of information we collect through Platforms such as, Facebook, Elloh etc .

We might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly to know exactly where you stand. If we make changes to the Privacy Statement which will have an impact on you (e.g. if we intend to process your personal data for other purposes than communicated in the past in this Privacy Statement), we'll notify you of these changes before the new activities begin.

If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then welcome! We look forward to welcoming you very soon!

What kind of personal information does Viella Vacances collect? 

We ask for certain information when you use contact us. – your name, preferred contact details, the names of anybody traveling with you, and your address. You can decide to submit special requests for your upcoming stay such as allergies, requests for early or late check-in. (e.g. certain preferences). If you are using a channel manager to make your reservation, they may also collect information from your computer, phone tablet or other device you're using to access our services. This can include the IP address, the browser you're using, and your language settings. There are also situations when we receive information about you from others or automatically collect other information. If you’d like to know more specifics, please contact us


If you are making a reservation for a group or on behalf of someone else, you provide their details as part of the reservation. However, it’s your responsibility to ensure the person or people you've provided personal information about are aware that you’ve done so, and have accepted how Viella Vacances uses their data. 

Why does Viella Vacances and use your personal data?

The main reason we ask you for personal details is to help administer your online bookings. We may also use your personal data to contact you and inform you about our latest deals and special offers that we think would interest you. You can opt out at any time.

How does Viella Vacances share your data with third parties?

The main purpose is to share your data with our channel manager which is used to manage and all reservations at Viella Vacances. Without it we would be at risk of double booking rooms!

Communicating with you: There may be times when we get in touch, including by email, mail, phone, or text. The method depends on the contact info you share with us.

We process the communications you send us, which could be for a number of reasons, including:

    1. Responding to and handling any requests you have made.
    2. We or our channel manager, Free2book, might send you a questionnaire or invite you to provide a review about your experience with us.
    3. We might also send you other materials related to your reservation such as information useful in planning your stay (places to visit, things to do etc)

Promotion of a safe and trustworthy service: To create a trustworthy environment for you, we may use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, including the authentication of users and reservations. For these purposes, we may have to cancel or put certain reservations on hold until we finish our assessment.

Legal purposes: Finally, in certain cases, we may need to use your info to handle and resolve legal disputes, for regulatory investigations and compliance or to comply with legal requests from legal authorities.

Providing your personal data is voluntary. However, depending on the type of service you want to use, we might only be able to provide you with this service if certain personal data is collected. For instance, we cannot process your reservation if we don't collect your name and contact details!

If we use automated means to process personal data that produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.

Viella Vacances does not sell or rent your personal data.

How does Viella Vacances use social media?

Viella Vacances has pages on Facebook and Instagram. The use of social media may involve us collecting some of your personal data or the social media provider receiving some of your information.

What security and retention procedures does Viella Vacances put in place to safeguard your personal data?

We adhere to appropriate and adequate procedures to prevent unauthorized access to, and the misuse of, personal data that we process. Data bases are password protected.

We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you to comply with applicable laws, to resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement.

Viella Vacances relies on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to finalize and administer your Reservation. If the required personal data is not provided we cannot finalize your reservation, nor can we provide customer service.

Viella Vacances will do its’ best to protect your personal data. We undertake to comply with legal obligations and where needed under applicable law, we will obtain your consent prior to processing your personal data for any purposes other than making a reservation.

How can you control the personal data you've given to Viella Vacances ?

You will always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at the email address below.

We rely on you to ensure that your personal data is complete, accurate and current. Please inform us of any changes to or inaccuracies of to your personal data by contacting us immediately.

You also have the right ask for your personal information to be corrected if wrong or even to be deleted 6mths after your stay. 6mths is the minimum amount of time we are legally required to keep details of reservations.

Who’s responsible for the processing of personal data on the Viella Vacances websites?

Caroline Scarborough, owner of Viella Vacances, 25 rue Yvette Sourdois 32400 VIELLA FRANCE controls the processing of personal data on and websites.

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